Last updated: August 4, 2026. This policy describes how Epiroc collects and processes personal data submitted through epirocequipment.com inquiry forms and related support channels.
Name, work email, phone, company, country or mine site, inquiry type, and message content you voluntarily submit — including drill-class, rock duty and hole-diameter notes. Server logs may include IP address and user-agent for security monitoring.
We use inquiry data to respond to quote and parts requests, route messages to the correct regional hub, match rock-class requirements to drill-rig packages, and improve response quality. We do not sell personal data.
Inquiry records are retained for up to twenty-four months unless a longer period is required for an active commercial relationship, warranty claim or legal obligation related to drilling equipment supply.
Depending on your jurisdiction you may request access, correction or deletion of personal data by contacting [email protected]. We respond within a commercially reasonable period and may verify identity before fulfilling the request.
We apply administrative and technical controls appropriate to B2B inquiry processing for mining and civil equipment. No method of transmission over the internet is perfectly secure.
Because Epiroc supports fleets across multiple regions, inquiry data may be processed by staff or systems outside your country solely to complete your request. Safeguards appropriate to B2B support transfers are applied.
Privacy questions: [email protected] · engineering desk: [email protected].